The KIBARDINDESIGN.COM website (“the Website”) and related services are made available to you in accordance with the following Terms & Conditions, and any other rules posted on the Website. Please read the Terms & Conditions carefully before placing any orders on www.kibardindesign.com. We recommend you should keep a copy of the Terms & Conditions for future reference.

By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agreed to these Terms & Conditions in their entirety. If you do not agree to these Terms & Conditions in their entirety, you must not use the Website.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms & Conditions and our Privacy Policy. If you are under 16 years old you must let your parent or guardian know about the Website’s Privacy Policy before you register to use the Website. We reserve the right to only accept orders from those over 18 years old however.

We may modify the Terms & Conditions from time to time. Please read the Terms & Conditions and check back each time you use the Website. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

INFORMATION ABOUT KIBARDINDESIGN.COM

This website is owned and operated by GARRY TRADE s.r.o. (“the Company”).
GARRY TRADE s.r.o. is a company registered in the Czech Republic (company registration number 27443621) whose registered office is at Plzenska 101/1270, 150 00, Prague, Czech Republic. Our registered VAT number is CZ 27443621.

REGISTRATION

To use some of the services or features made available to you on the Website you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. You can change any of your registration information at any time by accessing your ‘Account’ page from ‘Sign in’.

CONTRACT

Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide on your order form. Our acceptance of your order brings into existence a legally binding contract between us.

PRICE

The prices payable for goods that you order are as set out in our website. We reserve the right to change prices. You may be required to pay delivery charges at the checkout stage based upon what delivery service you select. We are able to send most of our products overseas, the cost of which will depend on the weight of your delivery. If your country isn’t listed please email info@kibardindesign.com for more information. Delivery times will vary depending on location. If you urgently need your product then please email info@kibardindesign.com preferably before placing your order, and we will endeavour to find the cheapest courier price for you.

TAXES

All purchases from within the EU are charged VAT at 21%. Prices shown on the site are inclusive of tax. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be borne and paid by the purchaser.

PRODUCT

We make every effort to ensure colours on the Website appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however variations may occur. Measurements are approximate and may vary according to the size of the item.

SPECIAL ORDERS

Once placed on a customer’s behalf, special orders are not cancelable and are not returnable, for credit or for refund. Items, which are special orders, are clearly noted as such, and customers are required to sign (or click agreement) to a waiver specifying their understanding and agreement with these terms.

CANCELLATION

You may cancel your contract with us for the goods you order at any time up to the end of the seventh day from the date you place your order, providing your goods have not already been despatched. To cancel your order you must notify us in writing either to info@kibardindesign.com quoting your name and order reference or by post to Plzenska 101/1270, 15000 Prague5, Czech Republic.

If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.

We reserve the right to cancel the contract between us if:
• We have insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

DELIVERY

There are various delivery options available or you can collect the item from our warehouse if preferred. We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted dependant on the lead time of the product. You will be notified when the goods come into stock for goods that require ordering and on despatch for stock items. You will become the owner of the goods you have ordered when they have been delivered to you and full payment has been received.

Delivery dates acknowledged by the Company are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.

OVERSEAS PURCHASING

We are able to send most of our products overseas, the cost of which will depend on the weight of your delivery. If your country isn’t listed please email info@kibardindesign.com for more information. Delivery times will vary depending on location. If you urgently need your product then please email info@kibardindesign.com preferably before placing your order, and we will endeavour to find the cheapest courier price for you.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs permits and paying any import duties if applicable to import goods from our site. Further please be aware that due to the high cost of shipping internationally the cost of delivery and return is not covered by the Company under any circumstances so therefore purchases are entirely at your own risk.

LIABILITY

If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask goods are examined as soon as reasonably possible after delivery and if possible you notify us of the problem in writing within 7 days.
If you notify a problem to us under this condition, our obligation will be, at your option:
• To make good any shortage or non-delivery;
• To replace or repair any goods that are damaged or defective;
• To refund to you the amount paid by you for the goods in question.

RETURNS & EXCHANGE POLICY

Goods that have been made to order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible. Please only order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production or because it is different from what you expected following delivery unless we have not supplied the correct item or specification as per the order confirmation. Also be careful to check access to your property as delivery is on the basis that you have checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

Shipping rates are calculated automatically based on weight, size and ship-to location. If we are unable to do this at the time of purchase, we will contact by e-mail with a shipping quote. This is often the case with international shipping or if an item is oversized. We will not ship until you have approved the quote.

If a standard product where no finish options have been specified for you and you would like to return your goods or exchange an item for a different item please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 days of delivery however the Company is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchaser’s credit or debit card excluding delivery costs.
To return your goods please contact us by email at info@kibardindesign.com. We will email you a returns document and ask that you please complete and enclose it in the package and pack the item in the packing and manner of how it was received.

In the advent your order is received in a faulty or damaged condition please notify us the next working day or as soon as reasonably possible at info@kibardindesign.com to discuss our procedures for returns and to organise a replacement. For stock items which have not been specifically ordered in a colour or finish of your choice and you would like to return the goods for another reason, for example, 'upon inspection it's not what I really want' then you can, within a maximum of 7 days from receipt of the goods. Please insure you keep all the original packaging and carefully repackage the item ready for collection.

NOTICES

Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us at GARRY TRADE s.r.o., whose registered office is at Plzenska 101/1270, 150 00, Prague, Czech Republic.

DISCLAIMER OF WARRANTIES

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. The Company does not make any representations or warranties of any kind, expressed or implied, as to the operation of the Website or the information, content, materials or products included on the Website.

To the fullest extent permissible by law, the Company disclaims all warranties with respect to the Website, the information and services provided on the Website and the merchandise offered and sold on the Website, including but not limited to warranties of merchantability and fitness for a particular purpose. We do not warrant the accuracy or completeness of the content or the reliability of any advice, opinion, statement, price, availability, or other information displayed or distributed through the Website.

The Company does not warrant that the Website, its servers, or email sent from the Website are free of viruses or other harmful components. The Company will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive and consequential damages.

PRIVACY POLICY & SECURITY

The Company respects your privacy rights and recognises the importance of protecting the information collected about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with.

PERSONAL INFORMATION

The Company only collects personal information from our online visitors on a voluntary basis, and only during registration or placing an order. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may be given to our courier), and email address. These details allow us to process your order and to let you know the status of your order.

HOW THIS INFORMATION MAY BE USED

When you register with the Website, you will be asked to provide personally identifiable information. The information you provide allows us to alert you to new products, services, special offers/promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authority.)

If at any point you wish to have your name removed from our database, you can do so by sending an email to info@kibardindesign.com with the subject 'unsubscribe' or go to http://www.kibardindesign.com/shop-subscribe.aspx and click "unsubscribe".

SAFEGUARDING PERSONAL INFORMATION

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using the Website, you signify your consent to the KIBARDINDESIGN.COM Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.

SECURITY

1. We accept bank transfers and the following cards: VISA, MasterCard.

The Company does not collect or record any credit or debit card details you may provide when purchasing products from the Website. Your credit or debit card details are processed by Global Payments Europe, which is linked to our bank account.

Our shop uses the payment gateway supplied by Global Payments Europe, which is operated in this country by its Czech subsidiary. This gateway allows retailers and traders to accept MasterCard and VISA cards during on-line transactions. International associations have introduced a standard known as 3-D Secure for the unique identification of all parties involved in any on-line transaction. This enables close contact between the issuing bank and the card-holder on the one hand, and between the retailer and the purchaser on the other. The security of the Global Payments webpay system is enhanced by a digital signature attached to all data transferred between the payment gateway and the on-line shop.

The chief advantage of the payment gateway is the high level of security for everyone involved in the transaction – the card-holder, retailer, the issuing bank and the purchaser.

2. We can also take payment through PayPal. This is a very safe and easy way to make an online payment.

The Company does not collect or record any credit or debit card details you may provide when purchasing products from the Website. Your credit or debit card details are processed by PayPal, which is linked to our bank account.

The Website is a secure site with all transactions managed by PayPal. The focus of PayPal's security is centred around the safe processing and storage of sensitive personal Credit Card, Charge Card and Direct Entry information. PCI DSS (Payment Card Industry Data Security Standard) Compliance is a strict security standard the card schemes (Visa and MasterCard) have introduced globally to ensure personal information is properly protected. PayPal holds the highest level of PCIDSS accreditation.

CONTACT

KIBARDINDESIGN.COM is the online trading name of GARRY TRADE s.r.o. registered in the Czech Republic (company registration number 27443621) whose registered office is at Plzenska 101/1270, 150 00, Prague, Czech Republic. Customer services open: Monday – Friday 09.30 - 18.00, Unit 14-15.

It is important for us to know what visitors have to say about our Website. To contact us with your questions or comments please email us at info@kibardindesign.com