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Pre-order terms & conditions
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Terms And Conditions

 

The KIBARDIN.COM website (“the Website”) and related services are made available to you in accordance with the following Terms & Conditions and any other rules posted on the Website. Please read the Terms & Conditions carefully before placing any orders on www.kibardindesign.com. We recommend that you keep a copy of the Terms & Conditions for future reference.

By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agreed to these Terms & Conditions in their entirety. If you do not agree to these Terms & Conditions in their entirety, you are not permitted to use the Website.

The Website is owned and operated by GARRY TRADE s.r.o. (“the Company”).
GARRY TRADE s.r.o. is a company registered in the Czech Republic (company registration number 27443621) whose registered office is at Plzenska 101/1270, 150 00, Prague, Czech Republic. Our registered Value Added Tax (VAT) number is CZ 27443621.

We wish to draw your attention in particular to our policies relating to the terms of purchase within the Terms & Conditions, and our Privacy Policy. If you are under 16 years of age you must inform your parent or guardian about the Website’s Privacy Policy before you register to use the Website. We reserve the right to accept orders only from persons over 18 years of age.

We may modify the Terms & Conditions from time to time. Please read the Terms & Conditions and check back each time you use the Website. If you do not agree with any and all changes to the Terms & Conditions then you are no longer permitted to use the Website. Any change made after you have placed an order will not affect that order, except when the change is a legal requirement.

CONTRACT

Once payment has been received by us we will confirm that your order has been accepted by sending you an email at the address you provide on your order form. Our acceptance of your order brings into existence a legally binding contract between us.

REGISTRATION

You will need to register with us to be able to use some of the services and features made available on the Website. When registering you are required to provide information about yourself that is true, accurate, current, and complete in all respects. You can change your registration information at any time by accessing your “Account” page after signing in.

PRICES

The prices payable for goods that you order are as set out in our website. We reserve the right to change prices. You may be required to pay delivery charges at the checkout stage depending on which delivery service you select. We are able to send most of our products overseas, the delivery cost of which will depend on the weight of the item. If your country is not listed, please email info@kibardin.com for more information. Delivery times will vary depending on location. For urgent deliveries please email info@kibardin.com, preferably before placing your order, and we will endeavor to find the lowest cost courier for you.

TAXES

All purchases from within the EU are charged VAT at 20%. Prices shown on the site are inclusive of VAT. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be borne and paid by the purchaser.

PRODUCT

We make every effort to ensure that colors on the Website appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee the exact color depiction. While every care is taken to ensure descriptions and measurements are accurate, some variations may occur. Measurements are approximate and may vary according to the size of the item.

SPECIAL ORDERS

Special order items are nonreturnable, either for credit or for refund, and such orders cannot be canceled once placed on a customer’s behalf. Special order items are clearly noted as such, and customers are required to sign (or click agreement to) a waiver specifying their understanding of, and agreement with, these terms.

CANCELATION


You may cancel your contract with us for the goods you order at any time up to the end of the seventh day from the date of order, provided that your goods have not already been dispatched. To cancel your order you must notify us in writing, citing your name and order reference, either at customerservice@kibardin.com or by post at Plzenska 101/1270, 150 00 Prague 5, Czech Republic.

We reserve the right to cancel the contract between us if:

• We have insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We shall not be obliged to offer any additional compensation for any disappointment, damages or loss suffered.

If you receive the goods after you have canceled your order then you must return the goods, without unpacking them, at your own cost and risk. Once you have notified us that you are canceling your contract, any sum debited from your credit card minus the delivery costs will be re-credited to your account as soon as possible, provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.

Our address for all returns is:
Plzenska 101/1270, 150 00 Prague 5, Czech Republic

For more information, please contact our Customer Service:
by e-mail at customerservice@kibardin.com
by phone at +420 776 352 824 (open Monday to Friday 10 a.m. to 5 p.m. Czech local time)


DELIVERY

There are various delivery options available, or if you prefer you can collect the item from our warehouse. We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted, depending on the lead time of the product. You will be notified when the goods come into stock for goods that require ordering, and on dispatch for stock items. You will become the owner of the goods you have ordered when they have been delivered to you and full payment has been received.

Delivery dates acknowledged by the Company are non-binding estimates only, based upon the best available information concerning manufacturers’ lead times and transportation schedules. Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement. These requests will be considered by the Company and if necessary conditions and charges may change accordingly. From the time of delivery or placement into storage all risks for the goods pass to the buyer.


OVERSEAS PURCHASES

We are able to send most of our products overseas, the delivery cost of which will depend on the weight of the item. If your country is not listed please email info@kibardindesign.com  for more information. Delivery times will vary depending on location. For urgent deliveries please email info@kibardindesign.com, preferably before placing your order, and we will endeavor to find the lowest cost courier for you.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs permits and paying any import duties if applicable to the import of goods from our site. Further, please be aware that due to the high cost of shipping internationally the cost of delivery and return is not covered by the Company under any circumstances, and purchases are therefore entirely at your own risk.

Shipping rates are calculated automatically based on weight, size and ship-to location. If we are unable to do this at the time of purchase, we will contact you by e-mail with a shipping quote. This is often the case with international shipping, or if an item is oversized. We will not ship until you have approved the quote.

We only use DHL couriers for our product deliveries, and highly recommend them to anyone who requires fast and tracked door to door pickup right across the whole world. Visit www.dhl.com for more information about DHL’s courier shipping method.


LIABILITY

For cases where the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we request that you examine the goods as soon as reasonably possible after delivery, and where necessary that you notify us of the problem in writing within 7 days.

If you notify us of a problem while meeting this condition, our obligation will be, at your option:

• To make good any shortage or non-delivery;
• To replace or repair any goods that are damaged or defective;
• To refund to you the amount paid by you for the goods in question.


RETURNS & EXCHANGE POLICY

Goods that have been made to order in a specific finish or upholstery color as per the customer's specifications are nonreturnable. If received damaged or defective then a replacement will be manufactured and delivered as soon as possible. Please only order when you are sure that the item and finish are right for your needs, as you will not be able to change the order after the item has been entered into production or because it is different from what you expected following delivery, except when we have not supplied the correct item or specification as per the order confirmation. Further, we request that you check access to your property, as delivery is on the understanding that you have checked the dimensions of the item and that it fits through all doorways, stairwells and within the area of intended use.

Your satisfaction is our goal. If you have ordered a standard product, where no finish options have been specified for you, and you would like to return it or exchange it for a different item, please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 days of delivery, though the Company is not responsible for any item that is not returned in the manner set forth below.

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service immediately.

The product you return must be in new and unused condition, with all the original packaging and product tags still attached. By “new and unused” we mean that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser. The costs for all products returned in the manner set forth will be credited to the original purchaser’s credit or debit card excluding delivery costs.

In the event your order is received in a faulty or damaged condition please notify us by the next working day or as soon as reasonably possible at info@kibardindesign.com to discuss our procedures for returns and to organize a replacement.

We will email you a replace/return document and request that you kindly complete and enclose it in the package, and pack the item in the original packing and manner with which it was received.

Our address for all returns or replacements is:
Plzenska 101/1270, 150 00 Prague 5, Czech Republic

For more information, please contact our Customer Service:
by e-mail at customerservice@kibardin.com
by phone at +420 776 352 824 (open Monday to Friday 10 a.m. to 5 p.m. Czech local time)

Gift recipients will receive a merchandise credit in the form of a Kibardin Gift Card.

If you would like to return a stock item for a different reason, for example, because upon inspection the item is not what you really wanted, then you may return it, within a maximum of 7 days from receipt of the goods. Please ensure you keep all the original packaging and carefully repackage the item ready for collection. This clause applies only to stock items which have not been specifically ordered in a color or finish of your choice.


NOTICES

Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us at GARRY TRADE s.r.o., whose registered office is at Plzenska 101/1270, 150 00, Prague 5, Czech Republic.


DISCLAIMER OF WARRANTIES

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. The Company does not make any representations or warranties of any kind, expressed or implied, as to the operation of the Website or the information, content, materials or products included on the Website.

To the fullest extent permissible by law, the Company disclaims all warranties with respect to the Website, the information and services provided on the Website and the merchandise offered and sold on the Website, including but not limited to warranties of merchantability and fitness for a particular purpose. We do not warrant the accuracy or completeness of the content or the reliability of any advice, opinion, statement, price, availability, or other information displayed on or distributed through the Website.

The Company does not warrant that the Website, its servers, or email sent from the Website are free of viruses or other harmful components. The Company will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Through this website you are able to see links to other websites which are not under the control of the Website. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, the Website takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

This disclaimer is to be regarded as part of the internet publication from which you were referred. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remains uninfluenced by this fact.


PRIVACY POLICY & SECURITY

The Company respects your privacy rights and recognizes the importance of protecting the information collected about you. Therefore we have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with.


PERSONAL INFORMATION

The Company only collects personal information from our online visitors on a voluntary basis, and only during registration or placing an order. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number (your telephone number may be given to our courier), and email address. These details allow us to process your order and to let you know the status of your order.


HOW THIS INFORMATION MAY BE USED

You will need to register to be able to use some of the services and features made available on the Website. When registering you are required to provide information about yourself that is true, accurate, current, and complete in all respects. The information you provide allows us to alert you to new products, services, special offers/promotions, news and events. We will not share your information with parties outside our organization (except to the extent required by law, court order, or as requested by other government or law enforcement authority).

You can change your registration information at any time by accessing your “Account” page after signing in. If at any point you wish to have your name removed from our database, you can do so by sending an email to customerservice@kibardin.com with the subject “remove”.


SAFEGUARDING PERSONAL INFORMATION

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. By using the Website, you signify your consent to the KIBARDINDESIGN.COM Privacy Policy. If you do not agree to this policy, please refrain from using this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.


SECURITY

We accept bank transfers and the following cards: VISA, MasterCard, AmEx (PayPal). The Company does not collect or record any credit or debit card details you may provide when purchasing products from the Website. All information concerning payment card is transmitted through the SSL protocol and therefore secured against misuse.

Our shop uses the payment gateway supplied by Global Payments Europe. This gateway allows retailers and traders to accept MasterCard and VISA cards during on-line transactions. International associations have introduced a standard known as 3-D Secure for the unique identification of all parties involved in any on-line transaction. The security of the Global Payments web pay system is enhanced by a digital signature attached to all data transferred between the payment gateway and the on-line shop.

The on-line payment gate uses the system GP web pay which is based on the 3-D Secure technology that is backed up by the two biggest card associations, MasterCard and VISA. You can obtain further information about 3-D Secure on the webpages of MasterCard and VISA or in your issuer bank. The system is run by the company Global Payment Europe (GPE) www.globalpaymentsinc.com, which operates as the authorization center for debit and credit cards in the Czech Republic.

You submit the information about your payment card directly to the website of the authorization center of Global Payment Europe (GPE). The chief advantage of the payment gateway is the high level of security for everyone involved in the transaction – the card-holder, the issuing bank and the purchaser.

We can also take payment through PayPal. This is a very safe and easy way to make an online payment. PayPal is also able to accept the following cards: Visa, Mastercard, American Express. Your credit or debit card details are processed by PayPal, which is linked to our bank account.

The Website is a secure site with all transactions managed by PayPal. The focus of PayPal's security is centered around the safe processing and storage of sensitive personal Credit Card, Charge Card and Direct Entry information. PCI DSS (Payment Card Industry Data Security Standard) Compliance is a strict security standard the card schemes (Visa and MasterCard) have introduced globally to ensure personal information is properly protected. PayPal holds the highest level of PCIDSS accreditation.


CONTACT

KIBARDINDESIGN.COM is the online trading name of GARRY TRADE s.r.o. registered in the Czech Republic (company registration number 27443621) whose registered office is at Plzenska 101/1270, 150 00, Prague 5, Czech Republic. Our customer services are open: Monday to Friday 09.30 to 18.00 , Unit 14-15 .

It is important for us to know what visitors have to say about our Website. To contact us with your questions or comments please email us at info@kibardindesign.com.


COPYRIGHT NOTICE

Kibardin.com and all the content of the site are protected by copyright laws, trademarks and/or other intellectual property rights. All content is the property of Kibardin ltd. We reserve the right to revise prices and details at any time without notice. All items are subject to availability.

Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on the Website or use any Kibardin material in any way for any public or commercial purpose. Furthermore, Kibardin material may not be displayed or communicated on any other web site, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, users’ permission to use Kibardin material will automatically terminate and any copies made of Kibardin material must be immediately destroyed. Any unauthorized use of Kibardin material may infringe copyright laws, trade mark laws, laws of privacy and publicity, and communications regulations and statutes.

Users agree not to do anything that may cause damage to the Website or its servers, systems or equipment or those of any third parties, nor access or attempt to access any other users' data or to penetrate or attempt to penetrate any security measures used on the Website.

Kibardin.com may provide third-party links for users’ convenience, however we have no control over the content of these linked sites. Links to other web sites operated by parties other than Kibardin may be indicated on the Website. The inclusion of any link to such sites does not imply endorsement by Kibardin of those sites. Kibardin has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages or any other sites linked to the Website. Linking to any other off-site pages or other sites is at users’ own risk.